UC Suite

 

UC Suite

A feature-rich solution that simplifies communications management and enables staff mobility for SMB

A feature-rich solution that simplifies communications management and enables staff mobility for SMB.

Communicate more with less

Communications are critical in building and maintaining business relationships. How effectively you communicate with customers, resellers, suppliers and business partners can be the difference between business won and business lost. With limited resources, the right communication tools enable you to do more with less - resulting in increased efficiency, productivity, and improved customer satisfaction.

NEC’s UC Suite delivers an integrated Unified Communications (UC) solution for your UNIVERGE SV9100 that enhances your organisation’s ability to collaborate. Developed for small to medium size businesses, it is a scalable, feature-rich solution that simplifies communications management and enables complete mobility.

Brochure - UC Suite for SV9100

Work together even when you’re apart

With UC Suite, your employees become more mobile and productive.

Advanced UC applications such as presence, desktop client, softphone, quick messaging, instant messaging (IM), white boarding, and application sharing enables your workers to collaborate and provide customers the attention they deserve in today’s increasingly mobile world.

It also seamlessly integrates with NEC’s UNIVERGE SV9100 Contact Centre and UNIVERGE InMail / UM8000 Voicemail to provide you with all of the features and functionality your business requires.

Smarter communications made easy

Softphone

UC Suite’s SP310 Softphone is a versatile, multimedia IP phone that is installed on a laptop or personal computer (PC) and delivers high quality voice via a USB-connected headset/ handset. When connected to your corporate network, it provides the full functionality and features of a regular desktop phone and more.

Web client

With UC Web Client, you can launch a UC Suite Client from within an Internet browser window. This browser-based client provides many of the features that are available within the full UC Suite Client. It also allows non-PC users, such as Apple® Mac and iPad® users, to experience the benefits.

Attendant

Businesses need a cost-effective attendant console that makes employees more efficient while improving their ability to service customers. With UC Suite’s built-in PC Attendant, your operators can quickly and easily manage calls.

Contact centre

UC Suite’s Client enhances your UNIVERGE SV9100 Contact Centre solution. Your employees can login as an agent and view real-time queue statistics plus monitor the states of other agents. When call volumes are high, employees can easily login as an agent to handle calls waiting in queue.

CRM integration

UC Suite’s integration with popular contact and CRM applications, including Outlook, Goldmine® and ACT!®, offer businesses seamless application access to the information that they need, allowing users to leverage and manage their information more efficiently.

Simple installation

Easily installed on any PC or laptop from a web-browser. Employees can download and install the UC Suite software directly from their browser. Your IT personnel no longer have to go from one computer to the next with a USB drive to complete installation. UC Suite direct download saves IT time and increases efficiency.

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