Modern architecture delivers performance and long-term support for enterprise comms.
CUCM market share is 8.90% with more than 5513 companies using this software.
50+ years NEC has supported mission-critical communications in Australia.
Cisco Unified Communications Manager (CUCM) is the foundation of Cisco’s collaboration portfolio, delivering enterprise call control for voice, video, messaging, mobility, and presence. It connects hybrid workforces with secure, reliable, and seamless communications across devices and locations.
With features like automated endpoint provisioning, centralised call history, and softphone access enabled through Webex Cloud-Connected UC, CUCM simplifies administration while enhancing user experiences. Security is strengthened with modern authentication, end-to-end encryption, and support for compliance with Australian standards and enterprise governance requirements.
Deployment options span on-premises, hosted, or Cisco’s Dedicated Instance (cloud), available on subscription. Trusted globally and delivered locally by NEC, CUCM unifies communications, reduces complexity, and supports digital workplace transformation.
Enterprise call control that keeps pace with modern work.
For more than 120 years, NEC has driven global innovation, and for over 50 years NEC Australia has delivered mission-critical ICT across government, healthcare, utilities, finance, and public safety. From powering Triple Zero (000) emergency services to supporting frontline healthcare networks, we understand the importance of secure, always-available communications.
As a Cisco Gold Partner, NEC brings deep integration expertise, a consultative approach, and vendor-neutral partnerships to ensure CUCM deployments fit your unique environment. Combined with ISO 27001-certified managed services, proactive monitoring, and SLA-driven service options, we deliver a secure, compliant, and resilient service designed for Australian organisations.
Technology resilience, delivered locally by a trusted global leader.
Rich PBX features with built-in support for hybrid and remote workers across voice, video, and messaging.
Choose on-premises, hosted, or Cisco’s Dedicated Instance cloud model with subscription licensing.
Auto-provision endpoints and deliver a seamless, persistent login experience for users.
Secure desk phone control and softphone use for remote staff, enabled through Webex Cloud-Connected UC.
Modern authentication, end-to-end encryption, and alignment with ISO 27001 and ASD Essential Eight.
Virtualised design with geo-redundancy and automated failover to maintain service continuity.
24×7 Australian operations backed by proactive monitoring, lifecycle management, and SLA-driven service options.
Gain visibility with cloud-connected analytics and a unified call record across devices.
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Departments ran disparate PBXs and collaboration tools.
Interoperability slowed policy work and increased overhead.
CUCM deployed as a unified call control core, integrated with Webex and Microsoft Teams, managed by NEC.
Faster inter-agency decision cycles and reduced UC support burden.
Universities needed consistent experiences across campuses and virtual learning environments.
Multiple apps created high support costs and inconsistent experiences for staff and students.
CUCM with Device Mobility and Webex integration, supported by NEC’s 24×7 operations.
Fewer UC-related tickets and a more reliable learning experience across faculties.
Wi-Fi-only wards and remote sites limited access to cloud-based services.
Missed calls risked care coordination and patient outcomes.
CUCM enabled secure, encrypted calls with reliable delivery, even in constrained networks, monitored by NEC.
Improved clinician responsiveness and confidence in critical communications.
Control rooms and field crews required resilient communications during incidents.
Legacy PBXs risked downtime and slowed response.
Virtualised CUCM with resilient design, enhanced by NEC’s SLA-backed operations.
Faster outage coordination and improved service restoration times.
Emergency services demanded reliable access to Australia’s Triple Zero (000).
Meeting regulatory requirements and ensuring accurate caller location.
CUCM configured to support compliance with local emergency calling standards, combined with NEC’s secure managed operations.
Audit-ready posture and uninterrupted dispatch communications.
Front-office advisors needed secure, compliant voice with integrated softphones.
Managing audit requirements and ensuring service reliability for hybrid workers.
CUCM with encrypted softphone integration, centralised call history, and NEC’s ISO 27001-aligned managed services.
Stronger compliance posture and improved advisor productivity.
