Wade Smith Plumbing (WSP) is a progressive, full-service plumbing firm known for its 24/7 emergency response and commitment to customer satisfaction. A pioneer in adopting technology such as CCTV pipeline inspection and compliance reporting, WSP has built its reputation on reliability, accountability, and innovation.

The Challenge

For a business that promises to be available at any hour, failing to answer a call was never an option. Yet WSP’s ageing Alcatel phone system, running over copper NBN, was letting them down. Calls regularly dropped out, and if a customer’s number was lost, there was no way to follow up.

The Solution

Broadtec, NEC’s trusted channel partner, worked closely with WSP to design a solution that would secure their customer promise and modernise operations.

See the results