Safer Stores Through Responsible Technology
Job Function
Heads of Loss Prevention, Retail Risk Managers, Security Operations Leads
Situation
A retailer needed to strengthen store safety and improve how serious incidents, repeat risks and security alerts were identified and managed across multiple locations.
Challenge
Existing processes relied on disconnected cameras, manual reviews and inconsistent escalation. Any use of advanced analytics or biometric technology also needed to satisfy operational, privacy, cyber and human-review requirements.
Solution
An integrated retail security approach combining video, analytics, secure connectivity, incident workflows and, where appropriate, responsibly governed biometric capabilities. Clear rules were established for alert review, escalation, evidence handling, access, retention and staff response.
Outcome
Faster and more consistent incident response, improved visibility across the store environment and greater confidence that security technology could be used proportionately and responsibly.
Explore Retail Security
Connected and Resilient Stores
Job Function
Heads of Store Technology, Network Managers, Infrastructure Leads
Situation
Stores relied on network connectivity for handheld devices, stock systems, customer services, communications and other critical applications.
Challenge
Intermittent connectivity issues disrupted operations, while store teams could not easily determine whether the fault belonged to the network, device, application or another supplier.
Solution
A secure store network architecture incorporating SD-WAN, resilient wireless connectivity, segmentation, centralised monitoring and defined service escalation.
Outcome
Improved store connectivity, faster fault isolation and clearer ownership of issues across internal teams and technology providers.
Explore Secure Networks
Modernised Retail Infrastructure
Job Function
Chief Information Officers, Infrastructure Managers, Cloud and Platform Leads
Situation
Legacy infrastructure supported essential retail applications but limited scalability, agility and resilience during seasonal peaks and major promotions.
Challenge
The retailer needed to modernise its environment without disrupting established store services or unnecessarily replacing critical platforms.
Solution
A hybrid cloud environment combining modern infrastructure, scalable compute and storage, workload migration, governance, observability, backup and disaster recovery.
Outcome
Greater infrastructure flexibility, improved service resilience and a more sustainable foundation for retail applications, analytics and future growth.
Explore Cloud and Hybrid IT
Proactive Threat Detection Across the Retail Estate
Job Function
Chief Information Security Officers, Security Operations Managers, Cybersecurity Leads
Situation
A retailer needed greater visibility across a distributed environment spanning stores, head office, cloud services, networks, applications and endpoints.
Challenge
High alert volumes and disconnected security tools made it difficult for internal teams to identify genuine threats, correlate activity and contain incidents before they disrupted operations or exposed sensitive data.
Solution
NEC’s Managed SIEM + XDR Service correlates security data across the technology estate, using advanced analytics, automation and global threat intelligence. An on-shore Security Operations Centre provides continuous monitoring and supports faster threat detection, investigation and response.
Outcome
Improved threat visibility, reduced alert fatigue and faster incident response - helping protect customer information, store systems and critical retail operations.
Explore Managed SIEM + XDR
Connected Store and Support Teams
Job Function
Retail Operations Managers, Regional Managers, IT Service Managers
Situation
Store teams depended on telephone calls, emails and informal messages to escalate operational and technology issues.
Challenge
Fragmented communications slowed response times, created inconsistent hand-offs and made it difficult to track ownership.
Solution
A cloud-based unified communications platform connecting voice, video, messaging and mobile collaboration with service and support workflows.
Outcome
Faster escalation, more effective collaboration and clearer communication between stores, regional teams, service desks and head office.
Explore Unified Communications
Cross-Channel Customer Issue Resolution
Job Function
Customer Experience Managers, Contact Centre Leaders, Store Operations Managers
Situation
Customer enquiries often crossed online ordering, stores, delivery, returns, warranty and the contact centre.
Challenge
Each team had access to different systems and information, forcing customers to repeat their issue and staff to chase answers across multiple channels.
Solution
An omnichannel customer experience platform integrated with knowledge, workflow and existing customer systems, supporting clearer store-to-contact-centre hand-offs.
Outcome
Faster resolution, more consistent information and fewer customer issues being pushed back to store teams without a clear owner.
Explore Contact Centre and CX
