of emergency calls require immediate triage and prioritisation
potential reduction in emergency response time through automated resource allocation
of non-emergency contacts can be deflected to digital channels through omni-channel integration
Police and emergency services are under constant pressure to respond faster, manage increasing demand, and make high-risk decisions with incomplete or fragmented information.
Control rooms must handle emergency and non-emergency contact across multiple channels, assess threat, harm and risk in real time, and coordinate resources across agencies - all while maintaining officer safety, public trust, and system resilience.
NEC ControlWorks is an integrated control room and incident response solution designed specifically for policing and public safety operations. It brings together contact management, incident handling, and operational data into a single, unified platform - enabling faster, more informed responses at the point where seconds matter most.
Built for mission-critical environments, ControlWorks improves situational awareness, streamlines control room operations, and supports effective collaboration across agencies and frontline teams.
For decades, NEC has been a trusted partner to law enforcement and public sector agencies, delivering secure, resilient, and mission-critical technology.
With deep expertise in public safety systems, communications, AI, and data integration, NEC brings proven global capability together with local delivery and support. ControlWorks reflects this heritage — combining operational understanding with technology designed for real-world policing demands.
ControlWorks does not replace existing CAD or records systems. Instead, it integrates with them, creating a unified operational view that supports better decision-making without increasing system complexity.
Used extensively across UK policing, ControlWorks supports high-volume, high-risk environments where availability, accuracy, and trust are non-negotiable.
Faster Responses, Smarter Decisions, Safer Communities.
Manage emergency and non-emergency contact across channels through a single operational interface.
Maintain a unified operational record, providing consistent context for faster, auditable decision-making.
Support accurate risk assessment with real-time operational data and caller history at first contact.
Coordinate incidents and deploy appropriate resources using real-time visibility and incident context.
Enable secure, role-based information sharing across agencies during complex or multi-agency incidents.
Provide frontline officers with real-time incident information to support safer, informed responses.
Ensure high availability, security, and auditability for mission-critical, always-on operations.
Support flexible, geographically independent control room operations without compromising performance or security.
Cutting Through the Noise: Transforming Information Overload into Operational Insight
From Overload to Insight: How Control Rooms can lead in a complex operational landscape
Beyond the Walls: Rethinking Justice and Corrections Through Technology
What's Next for Unified Communications: AI, Immersive Collaboration, and Beyond
See how NEC Software Solutions UK helped South Wales Police enhance emergency response times, streamline contact management, and improve public safety with ControlWorks.
Bringing radio and telephony together in a single control room interface.
Mission-critical voice. Ensuring continuity when it matters most.
Protecting privacy at speed and scale.
From incident creation to prosecution - one trusted information environment.
