of Australians are satisfied with government services, but expectations for digital experiences continue to rise
of Australians now have access to the internet – access is not the problem anymore
Governments can reduce operational costs by 20–30% through digital transformation and process automation
Source: Australian Government Data & Digital Government Strategy Implementation Plan 2025
AnyCase is a configurable Case Management as a Service (CMaaS) platform designed to support complex, multi-stakeholder workflows across government and regulated environments. It brings together people, processes, and information into a single, secure platform - enabling more responsive, transparent, and citizen-focused services.
Built for complex regulatory and compliance workflows, AnyCase goes beyond the capabilities of traditional CRM platforms.
Tailored for Australian government environments, AnyCase combines low-code flexibility with enterprise-grade security and cloud-native delivery. Agencies can digitise case intake, automate processes, and manage end-to-end workflows while adapting quickly to legislative change and operational complexity.
By aligning people, processes, and technology, AnyCase supports more efficient service delivery and a genuinely people-centric approach to managing complex government interactions.
Designed for people. Built for government.
NEC combines deep experience in government service delivery with a proven approach to implementing complex case management solutions.
We work across policy, operations, and technology teams to deliver solutions aligned to how government actually operates - not just how systems are designed.
By focusing on configuration over customisation, we reduce delivery risk and accelerate time-to-value, helping agencies modernise without the complexity of traditional system builds.
Proven capability delivering case management solutions across complex, multi-agency government environments.
Low-code configuration and reusable case patterns accelerate delivery and reduce reliance on custom development.
Designed for compliance-heavy environments with auditability, security controls, and sovereign cloud deployment.
Designed around the needs of citizens and caseworkers to improve usability, accessibility, and service outcomes.
API-first architecture connects identity, payments, legacy systems, and analytics platforms.
Quarterly feature updates and modular architecture enable the platform to evolve with policy and operational change.
Orchestrate complex, multi-agency workflows with rules-driven automation and task management.
Real-time dashboards and reporting to support operational oversight and regulatory compliance.
Sovereign cloud hosting, encryption, and role-based access controls aligned to government standards.
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AnyCase supports a wide range of government case management scenarios, from regulatory enforcement to citizen service delivery.
Citizens, staff or stakeholders submit complaints through online forms, email, phone or assisted channels.
Manual triage, inconsistent categorisation and fragmented document storage increase backlog and compliance risk.
AnyCase provides guided intake, rule-based triage, structured investigation workflows and a unified case record with full audit logging and secure document management.
Consistent complaint handling, improved transparency and reduced investigation backlog.
Applicants submit licence or permit applications (e.g. firearms, environmental permits, occupational registrations).
High-volume submissions, identity verification and payment processing are managed across disconnected systems, slowing assessment cycles.
AnyCase integrates digital intake, identity verification, payment processing, rule-based assessment workflows and mobile-enabled inspections within a single case lifecycle.
Reduced processing time, improved applicant transparency and lower administrative overhead.
An agency receives incident reports from field inspections, regulated entities or public submissions.
Disparate capture mechanisms and manual escalation processes delay enforcement action and reduce visibility.
AnyCase consolidates multi-channel intake into a unified case model, applying automated risk scoring, SLA tracking and structured enforcement workflows.
Faster enforcement decisions, improved compliance oversight and stronger evidentiary records.
A client requires coordinated support across multiple agencies and service providers.
Limited visibility, inconsistent workflows and privacy constraints complicate cross-agency coordination.
AnyCase enables a unified case record with consent management, role-based access and task coordination across stakeholders, supported by secure integration.
Improved service coordination, reduced duplication and stronger governance of sensitive information.
An agency receives formal FOI or information access requests requiring document retrieval, review and redaction within statutory timeframes.
Manual document handling and deadline tracking increase risk of non-compliance and reputational exposure.
AnyCase provides structured FOI workflows, automated deadline tracking, integrated document repositories and built-in redaction tools.
Improved statutory compliance, reduced processing delays and stronger audit defensibility.
A department administers grants programs requiring eligibility assessment, milestone tracking and compliance monitoring.
Monitoring reporting obligations and compliance activities across systems creates governance risk and administrative burden.
AnyCase tracks grant lifecycles, milestone approvals and compliance checks within a configurable case framework integrated with financial systems.
Improved accountability of public funds and clearer visibility of program performance.
A simple, scalable method to connect users to the applications they need at any time, from any place.
Enterprise call control, mobility and security - built for hybrid work.
Protecting privacy at speed and scale.
Streamlining service providers for seamless innovation and operational excellence.