Achieving excellence in CX in challenging times

Contact centres are under immense pressure to re-look at their operations on a daily basis. This gets further heightened in challenges times like we are facing now.

The need for agility in a contact centre has become especially important in recent weeks and will drive a greater adoption of the cloud model.

NEC’s partner, NICE InContact, along with leading research firm, Ecosystm explore how contact centres can leverage technologies to solve their day-to-day problems.

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