A robust, feature-rich solution to satisfy the high demands of enterprise and government agencies.
Drive transformation across your enterprise
NEC's CX Enterprise soluton, powered by Genesys PureEngage delivers superior experiences and drives digital transformation at any scale. Rapidly deploy the easy-to-configure software and turn on new applications and services when you need them. Integrate all your systems while leveraging existing investments.
Unify all customer-engaging teams - from marketing and sales through service and support. Even choose the consumption model that’s right for your business - cloud, on-premises subscription or perpetual on-premises licensing.
Extensive customisability through open APIs and web standards lets you easily extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.
Solving your contact centre puzzle with new pieces
If you thought the only option for improving the performance of your contact centre meant replacing your existing comms system, you’re in for some very good news.
NEC and partner Genesys can integrate a state-of-the-art contact centre solution into your existing IT infrastructure. That’s right, there’s no need for a ground-up rebuild. Such adaptability is why NEC and Genesys have been world leaders in this space since the 1990s. NEC has delivered contact centre solutions to more than 800 Australian businesses, servicing more than 30,000 seats.
The benefits to your operation will be experienced by all. The consolidation of customer interactions across time, mobile and traditional channels will deliver superior customer experiences. The seamless operation and more satisfied customers will ensure your staff stay positively engaged for longer.
Deployed on-premises or in the cloud
The solution provides businesses with the ultimate flexibility to rapidly scale operations up or down as required; this is especially beneficial to businesses where contact centre requirements are seasonal or event driven. Your agents will be up and running quickly – taking orders, providing after- sales support, responding to marketing campaigns, and most importantly of all, managing all of your customer relationships.