A robust, feature-rich solution to satisfy the high demands of enterprise and government agencies.
Drive transformation across your enterprise
NEC's CX Enterprise soluton, powered by Genesys PureEngage delivers superior experiences and drives digital transformation at any scale. Rapidly deploy the easy-to-configure software and turn on new applications and services when you need them. Integrate all your systems while leveraging existing investments.
Unify all customer-engaging teams - from marketing and sales through service and support. No need to purchase licenses, CX Enterprise supports a subscription licensing model.
Extensive customisability through open APIs and web standards lets you easily extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.
Solving your contact centre puzzle with new pieces
If you thought the only option for improving the performance of your contact centre meant replacing your existing comms system, you’re in for some very good news.
NEC and partner Genesys can integrate a state-of-the-art contact centre solution into your existing IT infrastructure. That’s right, there’s no need for a ground-up rebuild.
The benefits to your operation will be experienced by all. The consolidation of customer interactions across time, mobile and traditional channels will deliver superior customer experiences. The seamless operation and more satisfied customers will ensure your staff stay positively engaged for longer.
Why partner with NEC?
NEC is a leading integrator of Genesys contact centre solutions. Our relationship with Genesys began in Australia in 1998 with the deployment of the first Genesys system outside a carrier environment for the Australian Tax Office.
We have a highly trained team with many years of experience supporting Genesys solutions across multi-vendor telephony environments. NEC is committed to keeping skills up to date with ongoing training and engineer re-certification.
We’re a multi award-winning Genesys partner, having been awarded Genesys APAC Partner of the Year and Genesys Partner of the Year for Australia & New Zealand. NEC supports more than 7,000 Genesys based agent seats in Australia via support contracts or managed service agreements and we've delivered contact centre solutions to more than 800 Australian businesses.