Did you know?
85+
Used by 85+ of the Fortune 100
25k+
Organisations globally use NiCE CXone
400%
Increase in AI-driven CXone interactions
Overview
CXone Cloud Contact Centre
Customer expectations have shifted. Speed, personalisation, and consistency are no longer differentiators - they're baseline requirements. Organisations now need to deliver seamless, connected experiences across every channel, while empowering agents with the tools to work smarter.
NiCE CXone is a leading cloud contact centre platform that brings together omnichannel engagement, AI-driven automation, workforce optimisation, and real-time analytics in a single, unified solution. It enables organisations to orchestrate end-to-end customer journeys, reduce effort, and respond to changing demand with agility.
NEC Australia partners with organisations to design, implement, and manage CXone environments that align to real business outcomes. From integrating with existing CRM and telephony platforms to optimising performance through ongoing managed services, NEC ensures your contact centre evolves with your customers and your organisation.
Deliver more intelligent, efficient, and personalised customer experiences - at scale.
Why NEC?
CXone is a powerful platform, but real value comes from how it is designed, integrated, and continuously optimised within your broader technology environment.
NEC Australia brings together deep experience across customer experience, unified communications, networking, and managed services to deliver CXone as part of a complete, connected solution.
We work with organisations to align contact centre capabilities with broader business systems, ensuring seamless integration with CRM platforms, telephony, and digital channels.
From initial design and deployment through to ongoing optimisation, NEC provides end-to-end support to help you maximise performance, adapt to changing customer expectations, and unlock the full value of your CX investment.
Our local expertise, combined with 24x7x365 support, ensures your contact centre remains resilient, scalable, and ready to evolve.
Deliver a contact centre that is not just operational - but continuously improving.
Capabilities
Omni-channel routing
Connect customer journeys for a consistent, personalised experience.
Workforce optimisation
Inspire employee performance and amplify agent quality management.
Meaningful analytics
Actionable insights to improve CX and agent performance.
Automation and AI
Streamline service delivery with intuitive technology.
Open cloud foundation
Enterprise-grade security and encryption in the cloud.
Voice as a Service
Flexible, reliable telephony services built for contact centres.
Reduce costs
Activity Based Working reflects changing staff levels and requirements.
Improve response time
Activate staff remotely to quickly respond to rising demand.
Insights
What's Next for Unified Communications; AI, Immersive Collaboration, and Beyond
The Future of Hybrid Meetings: Why as-a-Service is the Way Forward
5 Tips to Control UC Costs Without Compromising Experience
The Hybrid Collaboration Checklist - 7 Essentials Every Workplace Must Have
Customers
Lotterywest
See how we delivered a contemporary integrated IP communications platform for Lotterywest to manage 1,100 weekly calls and spikes during high traffic events.
"Since the launch of our new in-store technology, we’ve really put the new platform to the test. We’re using it as a means of gaining a far better understanding of our customers and improving service."
Brad May, Senior Manager, Customer Services and Operational Support, Lotterywest
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