Delivering exceptional client service at scale challenges every enterprise and government organisation. Growing customer expectations and the rise of remote work have only increased the challenge.
Providing a consistent and responsive experience is key. NEC's CX Enterprise solution, powered by Genesys PureEngage, delivers superior experiences via a state-of-the-art contact centre. All without the cost and inconvenience of a ground-up rebuild.
NEC’s Enterprise solution improves communications across your organisation by leveraging existing investments. Easy-to-configure software and extensive customisation via APIs and open standards open up a new world of opportunity for both your team and your clients.
Provide a consistent customer experience, every time.
Since 1969, NEC has enabled Australian businesses to access the latest technology to grow and scale. Supporting 280,000+ endpoints, our local team of 1,500 specialists work hard to provide the best hardware, software and support in the market.
Over the last 50 years, NEC has delivered contact centre solutions to more than 800 Australian businesses. Supporting more than 7,000 Genesys-based agent seats in Australia, NEC continues to lead the way in service delivery for government and enterprise.
A multi-award-winning Genesys partner, NEC has a highly-trained team of specialists on hand to manage the challenges of multi-vendor telephony environments. With over 25 years of experience, NEC knows how to design, deploy and maintain Genesys contact centres.
Partner with a multi-award-winning provider.
Turn on applications and services as needed.
Unite all communication channels in one system.
Provide consistency in all client interactions.
Designed to integrate with existing systems.
Reduce costs by building on existing assets.
Open APIs and web standards support full customisation.