Healthcare
Use Case
Modernising Communication for Better Patient Care
Situation
A major healthcare provider needed to improve collaboration across clinical teams and ensure data security across multiple hospital sites.
Challenge
Legacy telephony systems created silos and made it difficult for staff to communicate effectively between departments.
Solution
NEC deployed Webex Calling, an enterprise-grade cloud voice and collaboration platform with built-in security and scalability.
Outcome
Clinical staff can now collaborate securely and instantly, enhancing patient outcomes and operational efficiency.
Explore Webex Calling
Government & Public Sector
Use Case
Workplace Transformation
Situation
A government department struggled with underutilised and outdated meeting rooms, limiting hybrid collaboration and slowing decision-making.
Challenge
Legacy technology and inconsistent room setups created poor user experiences, frequent support issues, and stalled adoption of hybrid work.
Solution
NEC Collaboration Room as a Service (CRaaS) delivered modernised meeting rooms with secure video conferencing, standardised design, and proactive lifecycle management.
Outcome
Standardised meeting experiences, reduced support burden, and predictable OpEx costs.
Explore CRaaS
Education
Use Case
Hybrid Learning Enablement
Situation
A large university needed to enable remote learning and integrate telephony with Microsoft Teams, its chosen platform for staff and students.
Challenge
Legacy PBX systems couldn’t support modern collaboration or scale for hybrid learning across multiple campuses.
Solution
Microsoft Teams Calling by NEC integrated PSTN voice into Teams with 24/7 managed services and flexible carrier options.
Outcome
Simplified communication, enhanced student engagement, and reduced reliance on legacy PBX hardware.
Explore Microsoft Teams Calling
Emergency Services
Use Case
Emergency Operations Centre Resilience
Situation
State and regional emergency operations centres relied on legacy PBXs without full redundancy. Natural disasters and major incidents often caused network interruptions that left teams coordinating via mobile phones.
Challenge
Aging telephony systems lacked survivability and geographic redundancy, putting mission-critical communications at risk during outages.
Solution
Active/Active OpenScape Voice deployed in geo-separated data centres, with Survivable Branch capability at each regional control room and ambulance/fire station.
Outcome
Uninterrupted call handling during disasters and rapid restoration of command-and-control communications.
Explore OpenScape Voice
Legal
Use Case
Compliance & Risk Management
Situation
A mid-sized law firm needed to ensure compliance with legal record-keeping obligations across calls, messages, and meetings.
Challenge
Disparate communication platforms made it difficult to retain and retrieve records consistently for audits or disputes.
Solution
UNIVERGE BLUE Archive, integrated with UCaaS, preserved communications in a secure, searchable archive with automated retention policies.
Outcome
Reduced compliance risk, faster retrieval of client communications, and improved dispute resolution.
Explore UNIVERGE BLUE
Financial Services
Use Case
Business Continuity & Resilience
Situation
A financial institution needed to maintain reliable voice communications across trading floors while preparing a roadmap to cloud.
Challenge
Legacy PBX infrastructure lacked flexibility and redundancy, risking downtime and compliance issues during transition.
Solution
NEC deployed Cisco Unified Communications Manager (CUCM)in a hybrid model — integrating legacy systems and enabling a smooth, controlled migration to cloud.
Outcome
Zero downtime, robust compliance, and a future-ready foundation for scalable communications.
Explore CUCM
Utilities
Use Case
Workforce Mobility & Productivity
Situation
A utilities provider with dispersed field teams required a unified communication system to connect workers, call centres, and head office.
Challenge
Legacy communication tools couldn’t support real-time collaboration between mobile and office-based staff, impacting response times and efficiency.
Solution
NEC UNIVERGE BLUE delivered integrated voice, video, chat, and file sharing through secure desktop and mobile apps.
Outcome
Improved field response times, seamless collaboration, and reduced outages.
Explore UNIVERGE BLUE
Corporate Services
Use Case
Employee Experience & Talent Retention
Situation
A professional services firm sought to attract and retain talent by modernising collaboration experiences for hybrid teams.
Challenge
Disjointed meeting technologies and inconsistent experiences across offices hindered productivity and employee satisfaction.
Solution
NEC Collaboration Room as a Service (CRaaS) delivered plug-and-play collaboration rooms with lifecycle management and ISO 27001-backed managed services.
Outcome
Enhanced employee experience, reduced IT overhead, and improved hybrid work collaboration.
Explore CRaaS
