Contact Centre for UNIVERGE SV9100

 

Contact Centre for UNIVERGE SV9100

A cost effective, easy to maintain solution, designed specifically for NEC's UNIVERGE SV9100 platform

A cost effective, easy to maintain solution, designed specifically for NEC's UNIVERGE SV9100 platform.

Simplify your customer interactions

An ideal solution for the basic contact centre that wants reliable customer service with few agents. Designed specifically for NEC's UNIVERGE SV9100 communications platform, this smart, cost-effective Automated Call Distribution (ACD) solution is easy to implement and maintain. This embedded ACD's unique integration results in a dynamic tool for smaller contact centres.

Metrics that matter

Detailed reporting can be used for agent scheduling, business analysis and improvement of your contact centre’s efficiency. These reports can be scheduled or printed on demand in both textual and graphical formats.

Agents and supervisors are always informed with alerts sent directly to their desk phone. Plus, the real-time display provides a simulated wallboard, providing supervisors with both queue threshold and agent information on their PCs.

Featured solutions

Enterprise Networking

Enterprise Networking

Maximum performance. Minimal downtime.
NEC ID

NEC ID

Cloud-based biometric authentication solution. FREE 30 Day Trial
LiveScan

LiveScan

Capture and send prints in seconds
NeoFace Watch

NeoFace Watch

Delivers real-time video surveillance, offline video face search and high volume photo face search
Free Biometric Authentication Service Trial

Free Trial - Biometric Authentication Service

NEC ID is a powerful cloud based identity authentication service that connects your applications to NEC's world leading Facial Recognition biometric matching engine.

FREE 30 Day Trial