Simplify your customer interactions
An ideal solution for the basic contact centre that wants reliable customer service with few agents. Designed specifically for NEC's UNIVERGE SV9100 communications platform, this smart, cost-effective Automated Call Distribution (ACD) solution is easy to implement and maintain. This embedded ACD's unique integration results in a dynamic tool for smaller contact centres.
Metrics that matter
Detailed reporting can be used for agent scheduling, business analysis and improvement of your contact centre’s efficiency. These reports can be scheduled or printed on demand in both textual and graphical formats.
Agents and supervisors are always informed with alerts sent directly to their desk phone. Plus, the real-time display provides a simulated wallboard, providing supervisors with both queue threshold and agent information on their PCs.