Quality Management Suite

Affordable call recording and quality management

Quality management doesn't have to be expensive or limited to the contact centre. Investing in your employees through training and quality monitoring programs can positively impact your business.

Quality Management Suite enables you to document interactions as well as provide consistent and constructive feedback to employees.

NEC’s Quality Management Suite is comprised of three core modules:

Call Recording

Interaction recording and live monitoring

Agent Evaluation

Call scoring and agent coaching for contact centres

Computer Recording

Desktop recording and live monitoring

Training without big brother

No one likes to have someone looking over their shoulder while working - QMS allows managers to live monitor agents unobtrusively. Continuous feedback and learning is provided through quality monitoring, and agent coaching helps to increase employee morale, job satisfaction, and agent retention.