Modular UC solution with contact centre at the core to improve customer experience & productivity.
Simplify your customer interactions
Designed to make communicating with customers and colleagues easier, NEC UCB (Unified Communications for Business) is a fully modular solution with built-in metrics to improve customer experience and business performance.
It comprises a contact centre, reception call handling, call & screen recording, and unified communications – all of which are brilliantly streamlined into a single, integrated solution with a user-friendly interface.
Making every interaction better
The contact centre has become a vital component in an organisation’s customer experience strategy, tasked with delivering the best possible experience across every interaction.
This means being able to adapt to the changing needs of your customers who now want to be able to communicate with you whenever and wherever they want, using their own choice of media and device.
Fully modular and highly scalable, UCB makes communicating with customers and colleagues easy and more effective. Omni-channel queuing and skills-based routing ensure every single interaction is identified, prioritised, routed and expertly managed.
And if your organisation expands or requires extra functionality, UCB can handle it. Our adaptable design will accommodate up to 500 agents – including mobile and remote workers – and you can add additional components and integration tools at any time.
UCB integrates with the communication platforms of NEC and our key technology partners - Microsoft and Cisco.
Optimise staff resources
NEC ID Biometric Authentication
NEC ID is a biometric authentication solution designed to enhance customer experience and security. Fast and flexible, this cloud-based offering enables users to connect across multiple channels including smartphones, PCs, kiosks, tablets and interactive displays.